Effective Date: 1st May 2025

Welcome to GX Versatile Enterprises (“Company”, “we”, “us”, or “our”) The Brand BXV (Be Xtreme Versatile) is owned by GX Versatile Enterprises. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, including our scooter rental website www.thebxv.com, mobile application, or communicate with our customer service though different mediums of platforms.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of personal and usage information to provide safe and efficient scooter rental services. Here’s what we collect and why:

a. Personal Information

These are details you provide to identify yourself, required for account creation, verification, and service access:

  • Full Name: To identify and personalize your account.

  • Email Address: For communication, account confirmation, and transaction receipts.

  • Phone Number: Used for OTP verification, updates, and customer support.

  • Residential Address: Needed for billing, identification, and service coverage.

  • Date of Birth: To ensure age eligibility for using scooters (usually 18+).

  • Government-issued ID (e.g., Aadhar, Driver’s License): To verify your identity and confirm that you’re authorized to operate a scooter.

  • Payment Information: Securely collected through encrypted gateways for billing (we do not store CVV).

b. Usage & Device Information

Automatically collected data that helps us understand how you use our services:

  • IP Address: Used to monitor traffic, detect fraud, and manage sessions.

  • Device Type, OS, and Browser: For optimizing the user experience and resolving technical issues.

  • Location Data (with permission): Required to show nearby scooters, track ride start/end points, and prevent misuse.

  • Ride History and Duration: Used for billing, support, and improving service efficiency.

  • Preferences and Settings: Stores your choices (e.g., language, notification settings) to enhance your experience.

c. Cookies and Tracking Technologies

Cookies are small files stored on your device:

  • Help remember login status and preferences.

  • Analyze usage patterns and improve website functionality.
  • Track vehicle movement at every second for safety and protection from theft.

  • Can be disabled in your browser, though some features may stop working due to violation of the policy.

2. How We Use Your Information

We use your information only for lawful purposes that benefit both you and us:

  • Register and Manage Your Account: Create and maintain your profile, verify your identity.

  • Identity and Eligibility Verification: Ensure users are legally allowed to rent and ride.

  • Process Bookings and Payments: Securely manage your ride requests and financial transactions.

  • Customer Support: Help resolve issues or respond to questions through email or phone.

  • Improve Services: Analyze data to enhance scooter availability, app features, and performance.

  • Marketing (Optional): Send promotional messages or offers if you’ve opted in.

  • Legal Compliance: Meet requirements from authorities or government bodies when necessary.

  • Fraud Prevention: Detects and prevents misuse of services or false identities.

3. Sharing of Information

We value your privacy. Your data is never sold to third parties. However, it may be shared with:

  • Payment Processors: To securely handle your payments via trusted platforms.

  • Government/Legal Authorities: If required by law or during investigations.

  • Third-party Service Providers: Vendors like cloud storage, customer support tools, and software partners — all under strict confidentiality agreements.

  • Business Partners (With Consent): For joint services or promotions you’ve explicitly agreed to participate in.

4. Data Storage and Security

We take strong steps to keep your data safe:

  • Data Encryption: All sensitive data is encrypted in transit and at rest.

  • Firewalls and Secure Servers: Protect against unauthorized access or breaches.

  • Limited Access: Only authorized personnel can access sensitive data.

  • Data Retention: We keep your data as long as needed for legal, operational, or support purposes, and then securely delete it.

5. Your Rights and Choices

You are in control of your data. You can:

  • Access: Request what information we hold about you.

  • Correct: Fix incorrect or outdated personal data.

  • Withdraw Consent: Stop sharing optional data (like for marketing).

  • Delete Account: Request full deletion of your profile and data, subject to legal retention rules.

  • Unsubscribe from Emails: Opt out from promotional messages anytime via the unsubscribe link.

To make any request, email us at: gxvservice@gmail.com

6. Information Collected Automatically

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Usage Data: Pages visited, time spent on the Website, click data, and navigation paths.

  • Cookies and Tracking Technologies: Information collected through cookies, beacons, and similar technologies. See our Cookie Policy for more details.

 

7. Children’s Privacy

Our service is intended for adults. We do not knowingly collect data from children under 18. If we discover such data, we will delete it immediately.

8. Updates to This Policy

We may occasionally update this Privacy Policy. When we do, the “Effective Date” at the top will be revised.

  • You’ll be notified by email or in-app notifications if changes are significant.

  • Continued use of our services after updates means you accept the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, contact us:

GX Versatile Enterprises
 📍 Address: Shiv Ashram Compound Old Delhi Gurugram Road, Opposite Potash Research Institute, Gurugram Haryana 122001
 📧 Email: gxvservice@gmail.com
 📞 Phone: 9041677762

Thank you for trusting GX Versatile Enterprises with your information.